My account

Account Access & Security

• I blocked access to my account. How can I regain access to it?
• I think someone broke into my account
• How can I change my password?
• Why is my account limited?

Two-Factor Authentication (2FA)

• How does 2FA work?
• How can I enable 2FA?
• What 2FA methods can I use?
• What authentication apps can I use?
• I lost access to my authentication app. What should I do?
• I don't receive an SMS code

Account Settings & Personal Information

• How can I change my contact information?
• What is my Investor ID and where can I find it?
• Why am I not getting emails from Afranga?
• Why do I need to provide source of funds?